Making it Easy for you to create, Own & Run Your IVRS...

VoiceXchange offers ISV & OEMs a Voice Platform to Create Interactive Voice response system using drag & Drop GUI enabled toolkit for Dialogic Voice boards.

VoiceXchange is licensed on a per seat basis & run time licenses are required for IVRS to run.

VoiceXchange is currently offered on an on Premise basis which would be ultimately taken to the cloud as a Voice Telephony Platform Supporting Multiple Vertical Applications.

About VoiceXchange

VoiceXchange is a top of the line technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. It allows customers to interact via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.

The systems can respond with prerecorded or dynamic generated audio to further direct users on how to proceed, the applications allows to design a menu driven series of interaction and offers caller option to choose the relevant option. IVR systems deployed in the network are sized to handle large call volumes. VoiceXchange systems are typically intended to service high call volumes, reduce cost and improve the customer experience. The system has been deployed with Banks, Military, Call centers, and variety of different verticals.

Technical Specifications

VoiceXchange platform TM VoiceXchange builds upon the latest continuous speech processing and standards compliant dialogic API a middleware which is available for vertical application creation using ‘C’ platform.

VoiceXchange platform is a complete GUI enabled platform for creating and deploying telephony applications. VoiceXchange provides a reliable, tested and transparent means for building customized vertical application using the Call Flow Generator - to meet the needs of different businesses.

VoiceXchange is a significant tool for reducing costs, eliminating lost calls and increasing customer service. VoiceXchange is a simple concept. It builds an integration path between telephone networks, computer networks and messaging systems that allows you to service your customers through a wide spectrum of devices.

Call Flow Generator on VoiceXchange

Call Flow Sections: - The proposed call flow would be designed using a graphical call flow generator making it simple and user friendly for the administrator to modify the call flow as and when required.

The Configurable ä Call Flow Generator helps the user in drawing call-flow for an IVR. The call-flow is then submitted to the back end engine (Interpreter), which would then interpret the raw data and use the information retrieved to run the call flow.

The system should be able to pick the call within three rings.

The user should have the flexibility to modify the call flow using an easy to use drag and drop call flow generator tool kit.

The user should also be able to create new flows using the drag and drop call flow generator tool kit.

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